Robotic Process Automation for Insurance Industry
Power fast, responsive claims processing and build better customer experience through RPA
Insurance providers can leverage data to achieve better risk management, improve overall customer experience, automate the claims process, and build incredibly efficient workflows. All this with a low cost of entry, a high ROI, easy implementation and a huge potential for scaling. Around 80% of global insurance organizations intend to focus on expense management to channel funds towards digital transformation, and over 50% expect to spend more on RPA.
Customer experience often determines how consumers choose their insurance providers and plans. They ask friends for recommendations and search the internet for opinions. To stay competitive, insurance providers must invest in user-friendly solutions and handle interactions with customers flawlessly.
Customers want their experience with their insurance provider to be fast, seamless and hassle-free. With automation driven by RPA, this can be easily achieved. Run claims validation and fraud checks in the background, automatically handle communication with the customer, and easily schedule follow-ups.
Handling the many elements of claims management can require a lot of time and effort. Booking services, an estimator, and a claims adjuster, while communicating effectively with the customer, is not only stressful for employees, but also opens up the risk of human error.
Through RPA, insurance providers can create automatic workflows that connect employees, customers and contractors. Information is shared automatically, and all tasks are scheduled based on everyone’s indicated availability. Reduce contact center backlogs and exceed customers' expectations.
Processing accuracy and customer payment verification are one of the many points at which mistakes can slip in easily and damage the trust built between an organization and its customers. Handling multiple data sources for many parallel processes is not something human brains excel at.
RPA drastically reduces the potential for human error and improves overall accuracy for many types of tasks. Insurance providers can set up automatic checks to confirm payments in their ERP system, or compare account statements with concluded contracts, ensuring top accountability.
Set up fast-response security controls, eliminate unauthorized access, and detect security issues before they become a problem.
Take advantage of RPA’s high cost efficiency and fast ROI, saving 25-80% on current operating costs.
Deploy a digital workforce that operates 24/7, 365 days a year, and doesn’t make mistakes.
“In a world where customers expect a personalized experience and are less likely than ever to forgive their insurer for mistakes, it’s crucial to focus on handling customer-facing processes with utmost precision. RPA allows that through easy handling of complex data sets, speed, and seamless communication flows. It’s a great opportunity for the insurance industry and InsurTechs.”
Edyta Pietak, CSO at AnyRobot