Implementing RPA during the COVID-19 pandemic

The market reality has changed because of the pandemic, in many cases irrevocably. Retailers see lower foot traffic in brick and mortar stores. When contact with customers is necessary, additional safety measures must be applied. Maintaining a large workforce on site has also become more difficult. These and other consequences of COVID-19 are putting a serious strain on many organizations. Automation can help them survive these difficult times.

With RPA, processes that require a lot of attention and repetitive manual labour can be delegated to bots. This frees up human staff to focus on more creative or analytical tasks, improving overall efficiency and service quality. Mistakes are made more rarely, as RPA doesn’t make typos or forget to fill in certain information in a form. Unstructured data from multiple sources (and stored in multiple formats) can be handled quickly.

20% or more of the operational capacity in many businesses can be delivered by bots, according to Deloitte. This can lead to huge savings and process improvements. Additionally, RPA is very easy to scale. An organization can start small by automating only a few processes, then continue adding new ones over time. Capacity scaling with RPA is simple, too - all that’s needed is a more powerful infrastructure to allow the robots to handle larger volumes of data.