Robotic Process Automation for Business Process Outsourcing
Boost the quality and speed of your service, scale at a low cost, and improve process consistency through RPA
Companies turn to automation to remain relevant as their competitors shift their business models to include robotic process automation and enjoy reduced costs, improved cycle speed, and the ability to deliver a higher quality of service. RPA can be applied to data entry and validation, file manipulation, reconciliation, screen scraping, workflow acceleration, and much more.
Competitive advantage for BPO often rests on a company’s ability to manage highly complex processes with a variety of requirements, multiple dependencies and large volumes of data. Setting up an ERP or BPMS to solve this problem is often a large time investment
RPA can make managing complex processes much simpler with a solution that can be deployed in a few weeks. The technology is non-invasive - it has a very low barrier of entry for employees and, for the most part, runs in the background, unnoticed until it’s needed.
Scaling is a major challenge for BPO, as traditionally it requires a larger workforce, which in turn creates the need for extending an organization’s infrastructure, investing in training, providing tools, procuring licenses, and so on.
Solutions based on RPA scale very easily at a low cost, as they don’t require a proportional infrastructure upgrade. In fact, introducing RPA can mean improving capacity while reducing resource consumption.
Security in BPO often rests on the appropriate behaviour of individual employees, which is not ideal due to both risk of error and difficulties in maintaining consistency. This is especially problematic when handling sensitive information.
Automated processes are free of human error and capable of 100% accuracy. They are also predictable and easy to monitor. Top application and data security solutions, including encryption, can be applied as needed to protect specific vulnerabilities.
Set up fast-response security controls, eliminate unauthorized access, and detect security issues before they become a problem.
Take advantage of RPA’s high cost efficiency and fast ROI, saving 25-80% on current operating costs.
Deploy a digital workforce that operates 24/7, 365 days a year, and doesn’t make mistakes.
“BPO is, by nature, rules-based, which means it offers a high potential for automation of repetitive, high-volume tasks. RPA can allow companies to shift human involvement from service delivery to maintaining their digital workforce and handling exceptions. Some regions expect to see 40% of the BPO industry workforce to upgrade their skills in response to RPA taking over simple work. Besides allowing for a larger scale of operations, robotic process automation also provides opportunities for making smarter decisions. Automated reporting and monitoring can give organizations access to better insights and result in a major impact on strategic planning.”
Michal Wojewoda, Global Sales Strategy & Operations Manager at AnyRobot