Robotic Process Automation for Customer Support and Contact Center

Contact centers may have trouble meeting their goals if they have to handle multiple simple calls, each of which requires logging, pulling up and analyzing data, sometimes even cross-departmental communication. The customers aren’t served as quickly as they’d like, the staff is stressed, and mistakes are made, lowering quality of service, sometimes resulting in SLAs breaches.

Call centers deal with multiple data sources, including emails, email attachments, calls, images, and tickets. Managing all of these inputs and making sure no information gets lost in the flow of communication is tricky. Lost data can mean delays, security issues, and disappointed customers.